What our Customers say...
I am writing in regard to a recent experience with SERVPRO of Bath, NC. On July 7, my husband and I arrived home from dinner to find that a broken toilet shutoff valve was spraying water into our bathroom. We have no idea if it had been spraying for 2 hours or 2 minutes. I called State Farm insurance and they gave me SERVPRO as one of the choices to handle the water mitigation service. Since I had no previous experience with such an event, I made a quick choice. I am so glad that I did!
The State Farm agent said we would be contacted within an hour. Indeed, we were. John called us and said it would take about 2 hours for his crew to arrive because of you location. Rick, Woody, and Brennan arrived right on time and did the work in the amount of time promised. All of them were wonderful. They answered all of our many questions. They were patient and respectful of our property. They cleaned up after their work. They were careful no to cause additional damage. Each one was efficient and knowledgeable. They helped us relax in a very stressful situation.
The next day, Shane came to check progress. He was also very professional. He made adjustments and again asked if we had questions.
Angie called from the office on Monday morning to get additional information. She also was extremely courteous and friendly.
When Jonathan arrived on Tuesday to check and then remove your equipment, he was equally friendly, professional, respectful, and courteous.
In short, every single person we dealt with was great. Each was kind, professional, and patient. Each took their time to make sure we had everything we needed and all our questions were answered. I hope to never need your services again, but I will recommend you to anyone I know without hesitation.
Thank you very much.
Their employees Rick, Woody, and Johnathan were awesome. Everyone went above and beyond for our office. Thank you!
I am very impressed and pleased! Everyone has been very respectful and professional-- I appreciate being kept inform and having the process being explained to me throughout.
I thought the service was great and the staff was very professional!
SERVPRO is doing an exceptional job... from John the owner, to John, Ricky & Woody! What appeared as just a small leak has evolved into a total kitchen remodel. Everyone is professional & very respectful. I really appreciate being informed of findings & progress. It’s wonderful working with a company with strong integrity!
Everything went great, very thorough, dealt with the emergency immediately & followed through till done, 2 weeks. Tim went over & above to get the job done – working Saturdays & late evenings. He is a 5* employee for sure
I will defiantly recommend SERVPRO to my friends, family, and colleagues. Thank you!
We had mold growing in one of our offices and SERVPRO was able to remove and take care of everything for us quickly.
The mold problem we had was taken care of right away. SERVPRO of Bath did a great job.
SERVPRO of Bath did a great job on our facility after a large storm in our area. We would use them again if we needed to and we would recommend them to others too!
After a large storm in Eastern North Carolina our house had some damage. SERVPRO of Bath was able to come and fix everything for us. Thank you!
SERVPRO of Bath responded quickly and very professionally when our office flooded from heavy rain runoff. The crew did an excellent job and even recommended how to prevent the problem from occurring in the future. We took SERVPRO’s advice so not only did they save the office carpeting but our office has not flooded since implementing their advice. Thank you SERVPRO of Bath
After a house fire, SERVPRO of Bath quickly arrived and assessed the damage and got to work quickly. They also worked with our insurance adjuster and supervised all that needed to be done. They did an excellent job!
My work was under my house and everything went great. They did a wonderful job and I really liked the guys. I have already recommended SERVPRO of Bath to family and friends.
The crew was wonderful. They were all very nice. They came and resolved my situation.
SERVPRO of Bath was at my house within a few hours and finished the job in a timely fashion. I thought they did a great job from start to finish.
Everything was put together well in the continuing education class on Ethics. The class had a very lively discussion through the day.
The continuing education class was great refresher course! Kept excitement throughout the class. I would give all "5's".
The continuing education class SERVPRO of Bath put on was very informative and kept my attention the whole time. I give this course and the instructor a perfect "5".
Thank you for the quick response and great work that you completed at our church following our recent flooding issues. Every employee that entered our building was proficient and professional and w are very appreciative.
The SERVPRO team did an awesome job, especially Carl, he took the time to explain the job and what to expect. We were super impressed that SERVPRO cleaned up everything when they were done, and if we ever need SERVPRO of Bath again we will not hesitate to call.
I felt all employees were polite and knew what they needed to do to get the job done. I would recommend their services to my family and friends.
SERVPRO did a great job in all aspects! I would highly recommend them for any job. You will not be disappointed.
Last year, the good people of SERVPRO sponsored an educational seminar on safety for leaders in our community. Representatives from law enforcement and emergency response organizations presented information about making plans for disasters. They were very informative and also passed out helpful literature to take back to our churches, schools and businesses. Thanks SERVPRO of Bath!
I would recommend SERVPRO to friends and family. I was very satisfied with the work being done
We were impressed with the work that SERVPRO did for our company.
Personnel were nice and polite, and knew what they were doing.
SERVPRO of Bath is a great business to deal with! From our account rep Laura O'Brien to office staff, right down to the owners of the franchise...they are always professional and get the job done. No matter how big or how small! My agency has dealt with SERVPRO of Bath, NC on everything from water cleanup, fire damage, and mold restoration. We will continue to call on them as needed and recommend them to everyone that may need their services!
The initial response to significant water damage (created by the freezing of our garage-attic water pipes that resulted in flooding of the garage attic and underneath garage areas) was greatly appreciated. Laura O'Brien, and John Baldwin, did an excellent job arranging for the SERVPRO crew to clean out the attic insulation and facilitate the drying out process of the area with their "larger than life" jet dryer. We plan to complete the restoration and repair on our own, but want to thank Laura, John, and the crew for handling the mitigation process promptly and efficiently. Good job everyone!!
Very pleased with everything from start to finish of job.
I would recommend SERVPRO to my friends and family. I felt that the staff was knowledgeable about the job at hand.
Completed job in timely manner. Staff very polite and helpful throughout job.
I would give this company 5 stars. The work was completed in a professional and timely matter. I would recommend SERVPRO to anyone.
Everyone has been kind and helpful. I would defiantly recommend this company and use you again if we needed it.
Excellent service. Thank you for everything you did you help me.
10/10 on all accounts. Great job!
Impressed with everything they did for us. I would rate them very high.
February 2018 had 4 inches of water in my salon . Called SERVPRO of Bath NC immediate response from SERVPRO of Bath NC - Was bery comfortable with Johns assement minimal damage ! Thank you SERVPRO of Bath.. I recommend SERVPRO of Bath .
My condo was flooded in January when a sprinkler link froze and burst in the unit above me. SERVPRO of Bath was called to do the remediation. I could not have been more pleased. Every worker was professional and treated me with kindness and respect. The work was completed in a timely manner and they even cleaned up before they left! I highly recommend them!
From the time this all started I can't thank State Farm (Bill Aultry) SERVPRO (John) and The Floor Store(Jay) and (Ruben) Drywall and Painters for the professional,understanding and just a awesome job that they have done for myself and Cassie and the State Farm adjuster (Don) for helping us return our house in to a home again we will always be thankful for your help I know one thing when anybody I know need this type of work I will always give them your guys names thanks again Mike and Cassie Haines
SERVPRO of Bath has completed several BIG jobs for Mid-East Regional Housing Authority and they do outstanding work! They are very timely and professional and they get the job done. Everyone we deal with at SERVPRO is great! We love our account rep Laura O'Brien!! She is the best!
So thankful for the immediate response from SERVPRO of Bath after we had a pipe burst and extensive flooding in our home. They were wonderful to work with and worked quickly and efficiently!!!
Can't thank SERVPRO enough for coming to our rescue after a water pipe broke in our home. The professional and caring staff worked as a team to accomplish a tremendous amount of quality work, while keeping to their deadline. We were very pleased!
Bob and Iona Rebh
WE CALLED THEM AT 7:30 THE MORNING OF MATTHEW WHEN WE FOUND 15 " OF WATER IN THE BASEMENT. THERE WAS ONE PERSON IN FRONT OF US BUT THEY WERE HERE IN AN HOUR. HAD I CALLED THEM 30 MINUTES LATER IT WOULD HAVE BEEN 3 DAYS BEFORE THEY COULD COME AND WITHOUT ELECTRICITY WE WOULD HAVE HAD 30 FEET OF WATER. IT TOOK THREE DAYS TO GET IT ALL OUT. THEY WORKED UNTIL LATE SUNDAY NIGHT AND INTO MONDAY AFTERNOON. THEY LEFT FANS RUNNING AND THE BASEMENT WAS DRIED OUT AND MOPED BY TUES. AFTERNOON. THE GUYS WERE GREAT! THEY WERE PLEASANT, POLITE, AND HARD WORKING. THEY WERE A SUPER CREW!!
Thanks for your very professional service. We'll be happy to recommend you to anyone who anyone who had flooding and mold problems like we had.
You guys are the best.
The insured was extremely happy with your work; which makes me happy. Thank you for everything; payment was mailed out to....
Sr. Claims Examiner
I called another restoration company which “misdiagnosed” my problem I was told it was a simple pipe leak, and it just required drying. I did not feel that they had researched the problem thoroughly, so I called SERVPRO of Bath. They found the leak and found a great deal of mold behind the wall and helped me to interface with my insurance company. The men were courteous, knowledgeable and respectful. They completed the work was completed quickly to our complete satisfaction.
I recently called upon SERVPRO of Bath to address an mold situation in a clients’ crawl space. One third of the entire floor of the home had rotted out due to excessive moisture created by HVAC ducts. After removing the first bit of insulation it quickly revealed mold! I called SERVPRO! I hired them. The process was nothing short of impressive, afterwards we could perform the repairs from underneath with no health risks!
We recently had our water pipes freeze, then burst in our upstairs bathroom. John Baldwin and his team came out immediately to assess the damage. They began the repairs right away in order to avoid any further damage. From tear out, dry out, to restoration; the team was professional. The crew arrived as scheduled and cleaned up at the end of each day. No detail was left unattended and I would highly recommend the SERVPRO team. Thanks for walking us through a disaster.